Cancellation Policy

Cancellation Policy:-

GenericMedsKart

Effective Date: [Insert Date]

At GenericMedsKart, customer satisfaction and transparent order management are important to us. This Cancellation & Refund Policy explains when and how an order may be canceled, how refunds are processed, and under what conditions refunds may not apply.

We encourage customers to review this policy carefully before placing an order.

1. General Cancellation Guidelines

Customers may request cancellation of an order, subject to the conditions outlined below.

Orders can be canceled:

  • Before shipment

  • During transit (subject to applicable deductions)

  • Within 7 days of delivery (under eligible circumstances)

All cancellation requests must include a valid reason.

GenericMedsKart reserves the right to review and approve cancellation requests based on compliance with this policy.

2. How to Cancel an Order?

Customers may cancel their order by:

  • Logging into their account and submitting an online cancellation request, or

  • Contacting our customer support team through official communication channels

Once the request is received:

  1. Our team verifies eligibility under the cancellation policy.

  2. Shipment status is checked with the logistics partner.

  3. A cancellation confirmation or invoice is issued if approved.

3. Automatic Order Cancellations

Orders may be automatically canceled in the following cases:

• Product Out of Stock

If the ordered medicine is unavailable, the order may be canceled.
Where possible, partial shipment may be offered if part of the order is in stock.

• Non-Receipt of Payment

All online orders are considered confirmed only after successful payment.
If payment is not received within 24 hours of invoice generation, the order may be automatically canceled.

• Payment Errors

Orders with incomplete, failed, or unverifiable payment transactions may be canceled.

• No Receipt Generated

If a payment confirmation receipt is not generated due to transaction failure, the order may be voided.

4. Cancellation During Transit

Customers may request cancellation while the order is in transit.

However:

  • If the package has already cleared customs or reached the destination country, certain charges (such as shipping or customs processing costs) may be deducted.

  • Full refunds may not be applicable once the shipment has progressed beyond the dispatch stage.

5. Cancellation After Delivery

Customers may request cancellation or refund within 7 days from the date of delivery under the following conditions:

• Wrong Product Delivered

If a different brand, strength, or incorrect medicine is received, customers must notify us within 7 days.

• Damaged or Tampered Product

If the packaging appears tampered, damaged, or compromised upon delivery, a complaint must be raised within 7 days.

• Product Quality Concerns

If a customer is dissatisfied with the product, a complaint may be submitted. Our support team will review the case and provide a resolution as per eligibility.

Requests made after 7 days of delivery may not be entertained.

6. Refund Process

Once a cancellation request is approved:

  1. The order is verified internally.

  2. Shipment status is confirmed.

  3. Refund approval is processed.

Refund Method:

  • Refunds are issued only through the original online payment method.

  • No cash, cheque, or draft refunds are provided.

Customers must ensure that bank or payment details are accurate.
GenericMedsKart is not responsible for delays caused by incorrect or invalid financial information.

Refund Timeline:

Refund processing may take a minimum of 7 working days after approval.
Bank processing timelines may vary. Customers are advised to contact their bank for further clarification if delays occur beyond this period.

7. Non-Refundable Charges

Under no circumstances will the following be refunded:

  • Customs duties

  • Import taxes

  • Government-imposed charges

  • Additional clearance fees imposed by destination authorities

These charges are governed by local regulations and remain the customer’s responsibility.

8. Delivery Delays & External Factors

While we strive for timely delivery, delays may occur due to:

  • Customs inspections

  • Weather conditions

  • Logistic disruptions

  • Government regulations

GenericMedsKart is not liable for delays caused by third-party authorities or external circumstances beyond our operational control.

9. Limitation of Liability

GenericMedsKart shall not be held liable for:

  • Delays in refunds due to banking systems

  • Customs-related shipment holds

  • Order cancellations due to incomplete payment

  • Loss arising from incorrect shipping information provided by the customer

All refund and cancellation decisions are subject to internal verification and compliance review.

10. Commitment to Fair Resolution

GenericMedsKart is committed to handling all cancellation and refund requests fairly and transparently.

We aim to provide:

  • Prompt response to complaints

  • Clear communication during refund processing

  • Reasonable resolution for eligible cases

Customers are encouraged to contact our support team for assistance before initiating disputes.

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