Refund and Returns Policy

Refund & Returns Policy

GenericMedsKart

At GenericMedsKart, we aim to provide a transparent and reliable shopping experience for all customers. This Return & Refund Policy explains how order confirmations, shipping updates, returns, reshipments, and refunds are handled.

We recommend that customers review this policy carefully before placing an order to avoid confusion at a later stage.

1. Order Confirmation Process

Once you place an order on GenericMedsKart:

  1. Initial Confirmation Email – You will receive an email summarizing:

    • Product name(s)

    • Strength and quantity

    • Total order value

    • Billing and shipping details

  2. Final Order Acknowledgment – After successful payment, a second confirmation email is sent containing:

    • Final invoice

    • Estimated delivery timeline

    • Payment confirmation

If any product is unavailable or partially out of stock, this will be clearly mentioned in the final acknowledgment. Partial shipments may be processed where applicable.

Orders with incomplete or failed payments may not be processed.

2. Shipping & Dispatch Confirmation

Orders are typically processed within 24–48 hours after successful payment.

Once dispatched:

  • A shipping confirmation email is sent

  • Tracking number and shipment details are provided

  • The estimated delivery time is mentioned

Customers may ship to:

  • Residential address

  • Office address

  • APO or PO Box (where supported)

Registered airmail or signature-based delivery options may be available in certain regions.

⚠️ Please ensure the shipping address is correct at checkout. Address changes after dispatch may result in delivery failure.

3. Customs & International Orders

GenericMedsKart ships internationally. All international shipments may be subject to customs inspection in the destination country.

Please note:

  • Customs clearance timelines vary from a few days to several weeks

  • Delays caused by customs authorities are beyond our control

  • Any import duties, taxes, or customs charges must be paid by the customer

We are not liable for delays arising from government regulations or customs processing.

4. Estimated Delivery Timelines

While delivery time depends on the courier and destination:

  • Most orders arrive within 10–20 working days

  • Delays may occur due to weather conditions, political disruptions, lockdowns, or logistical interruptions.

Customers are encouraged to track their orders regularly. If your order has not arrived within 21 days, please contact customer support.

5. Lost Shipment Policy (Reshipment or Refund)

If an order is confirmed as lost in transit:

  • GenericMedsKart may offer a free reshipment, or

  • Process a refund, based on internal verification

To qualify:

  • Customers must report non-delivery within 8 weeks of the shipping date

  • Requests made after 8 weeks may not be eligible

Loss claims are reviewed carefully before approval.

6. Damaged or Tampered Products

If a product is received with:

  • Broken seal

  • Tampered packaging

  • Visible damage

The issue must be reported within 7 days of delivery.

After verification, we may arrange:

  • Replacement shipment, or

  • Refund (if eligible)

Claims submitted after 7 days from delivery may not be entertained.

7. Return Eligibility Conditions

Returns are accepted only if:

  • The product is unused

  • The seal remains intact

  • Packaging is original

  • The medicine has not expired

  • The item is suitable for resale

Opened, used, or altered products cannot be returned for safety and regulatory reasons.

8. Refund Processing Timeline

Approved refunds are processed via the original payment method only.

  • Refund processing may take 7–10 working days after approval

  • Banking timelines may vary depending on financial institutions

Customers must provide accurate payment details. GenericMedsKart is not responsible for delays caused by incorrect banking information.

9. Non-Refundable Charges

The following charges are not refundable:

  • Customs duties

  • Government taxes

  • Import handling charges

  • Additional clearance fees

These are regulated by local authorities and remain the responsibility of the customer.

10. Incorrect Address or Delivery Failure

If a package is undelivered due to:

  • An incorrect address was entered by the customer

  • Unclaimed shipment

  • Refusal to accept delivery

Re-shipping charges may apply. Refund eligibility will be reviewed case-by-case basis.

11. Customer Support & Resolution

If you experience any issues regarding:

  • Order confirmation

  • Shipment tracking

  • Delivery delay

  • Refund processing

Please contact our official support team promptly.

We aim to provide fair resolutions while maintaining regulatory compliance and product safety standards.

Our Commitment to Transparency & Trust

GenericMedsKart is committed to:

  • Secure order processing

  • Clear shipping communication

  • Fair refund review practices

  • Customer-first pharmaceutical services

We continuously update our policies to maintain transparency and improve customer experience.

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